Change
Coaching
Conflict
Customer
Service
Influence
Interviewing
Leadership
Listening
Meeting
Management
Presentation
Skills
Problem
Solving
Process
Management
Stress
Supervision
Time
Management
Values
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Focus on the Customer: A Customer
Service Self-Assessment
This assessment is designed
to provide individuals with insights into their mastery
of service skills needed to meet the needs of both
the internal and external customer. The instrument
is both comprehensive and flexible, addressing all
aspects of customer service. Depending on the persons
position and responsibilities, he or she will complete
those sections that apply to the individuals
situation. The assessment is organized into four parts:
Part A addresses external customer service; Part B
applies to face-to-face customer contact; Part C focuses
on customer service behaviors on the telephone; and
Part D looks at behaviors when serving the internal
customer.
Code:
100111
Price: $9.95
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